What LASI is, how a live-auction business flows through it from stock to money, and the handful of ideas every seller needs before the rest of this guide makes sense.

What LASI is
Who LASI is for
The big picture: stock in to money out
Two kinds of inventory: bins and barcoded items
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Setting up your business

A day-one checklist for a new admin: create the account, start the trial, set the timezone, connect TikTok Shop, bring in the team and your stock, and run a first show.

Before you start
1. Create your account
2. Start your free trial
Your first look: the tour and the checklist
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Your team and roles

The five roles and exactly what each can see and do, how to invite people and change their role, how logins link to staff records for hosts, and how an admin previews LASI as someone else.

Logins, roles and staff records
The five roles
What each role can see and do
Which pages each role can open
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Finding your way around

How the sidebar, the top bar, notifications, the Help page, the scanner and dark mode work — on a computer, in a phone browser and alongside the iPhone app.

The layout of every page
The sidebar, item by item
What other roles see in the sidebar
The top bar
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Part 2

Inventory

Inventory: bins and barcoded items

How LASI holds your stock as pallets (bins) and barcoded items, how it works out what each sale cost, and how to add, restock, sell, label and write off stock from the Inventory page.

Two kinds of stock
How cost works: batches, oldest first
The Inventory page
Reading the Pallets tab
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The catalog and scanning stock in

How to keep a catalog of every product you sell, teach LASI your barcodes, add photos, link products to bins, and scan a delivery of barcoded stock into inventory.

Products, barcodes and units
The Catalog page
Renaming a product and fixing its barcodes
Product photos
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Incoming orders and receiving deliveries

How to turn a supplier invoice into an order LASI tracks until the truck arrives, match each line to your catalog, divide freight into your costs, and receive the delivery into stock.

What incoming orders are for
The Incoming page
Starting an order from an invoice
When the reader is unsure
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Forecasting and reordering

How LASI works out when each product runs out and when to reorder it, how to tune the numbers, record what you have ordered, and where the reorder warnings appear.

What the forecast does
The Forecast page
Statuses
How LASI counts what sells
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Part 3

Running shows

Shows: types and creating one

Pick the right kind of show, create it, link its TikTok LIVE, and find every action for a show on the Auctions page.

What a show is
The show types, and how to choose
Create a show
Picking the host when you create a show
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The post-show flow (count after the stream)

Run a show on its counting board, then close it: count what sold, confirm, pull the sales from TikTok and finalize.

What the post-show flow is
The close at a glance
The counting board
“Selling out of one bin?”
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The staged flow (count before and after)

Count stock onto the set before the stream, add more during it, count what came back afterwards, and close the show out.

What the staged flow is
Stage the set
Go live
During the stream: the live screen
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Sticker shows (SKU live)

Sell by sticker — barcoded items or units from a bin: print the show’s numbers, link the LIVE, scan the sticker then the item, watch profit while it runs, and close the show.

What a sticker show is
The sticker number is the TikTok SKU
Create a sticker show
Step 1: print the show’s numbers
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Finalizing, show reports and fixing a show

Close a show out so its sales, fees, profit and host commission are recorded, read the finished show’s report, and fix a show’s host, date, shipping or count after the fact.

What finalizing does
Which shows still need finalizing
Closing out an old show without finalizing
Opening the finalize wizard
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Hosts, co-hosts and commission

Set up your hosts, pay them commission (by rate or by tiers), an hourly wage, a daily wage or a flat rate per show, split a show between two hosts by sticker number, and see what each host earned — as the owner or as the host.

Hosts in LASI
Adding a host and their rate
How a host is paid: commission, hourly, daily or per show
Linking a host’s login to their payroll record
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Scheduling listings and the team schedule

Queue a show’s TikTok listings for your automation from a template, keep your auction templates, follow and retry the queued jobs, and see who is working this week from Homebase.

What scheduling a show does
Before you start
Auction templates
Rounds
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Part 4

Packing and shipping

The packing station

Print numbered stickers for a show, load its shipping labels, and pack every box by scanning: the right label prints on its own, and every item is checked off before the box is sealed.

What the packing station does
Who can use it
Printing the sticker roll
Getting the shipping labels into LASI
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Shipping templates, labels and the shipping queue

Set up shipping templates and boxes, see every show’s orders as the boxes they will ship in (buying the labels in LASI is coming soon), and track what shipping earned or cost on each show.

How shipping works in LASI
Who can do what
Adding your boxes
Creating a shipping template
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Printers, scanners and cameras

Choose and connect the label printers, barcode scanners and cameras LASI works with, set up silent printing with PrintNode, and fix the usual printing and scanning problems.

What you need
Why a small app is needed to print
Setting up PrintNode
Print stations: one per printer
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Part 5

Streams

The LASI Chrome extension (stream stats)

Install the LASI Stream Stats extension on the laptop you stream from, pair it, and see live viewers, sales and engagement in LASI while the stream runs — plus optional pictures of every item as it sells, and building the shows you schedule on TikTok.

What the extension is for
Which TikTok pages it reads
Installing the extension
Pairing a laptop
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Stream analytics

Compare every TikTok LIVE you have run — by time of day, hour and host — see each stream minute by minute, and lay two streams side by side to learn which ones sell.

What stream analytics tells you
Opening the Streams report
The date range and the summary tiles
Best time frames
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Part 6

After the sale

TikTok returns and cancellations

Answer every TikTok return, refund and cancellation request on time, check returned packages back into stock at the Returns desk, and see what returns cost you.

What the Returns area is
The eight tabs, and who sees which
The To do tab: what needs you
Opening a return
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Replacement requests

File a replacement for a buyer whose item arrived wrong, damaged or missing, and approve it, buy its UPS label and write the units off, in one place.

What replacement requests are
Who files and who decides
The Replacements list
Filing a request
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Part 7

Money

Dashboard, Sales and Orders

Read your sales every way LASI shows them: the Dashboard at a glance, the Sales page by place and by show, TikTok orders as they arrive, and what each product really sells for.

Where your sales live
Who sees which numbers
The Dashboard
The live panel on the Dashboard
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Finance: P&L, costs and cash flow

Read your real profit line by line, see each show’s fees and payout, log expenses and losses, and follow every dollar from the order to your bank.

What the Finance page is for
Picking the dates, the grouping and the fees
Latest fees or At finalize
Overview
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TikTok fees and shipping profit

Understand how LASI works out TikTok’s fees and corrects them as TikTok settles, set your fee rate, and track the profit or loss you make on shipping for every show.

Why a fee cannot be exact on the night
What TikTok charges its fee on
The three stages every order goes through
How the corrected fee reaches your books
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Part 8

Apps and integrations

The LASI iPhone app

Install the LASI iPhone app, sign in, and use each tab — Today’s sales chart and live show card, running and counting shows, inventory, scanning, deliveries, returns, finance and calculators — and know what still lives on the web.

What the iPhone app is for
Getting the app
Signing in
The five tabs
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Shopify, Homebase and other connections

How to connect TikTok Shop, Shopify, Homebase and the other services LASI works with, what each connection does, and what it never does.

What connects to LASI
Connecting TikTok Shop
Re-authorize, test or disconnect TikTok Shop
Your shop accounts and LIVE attribution
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Price calculators

Build price checkers from your bins so a host can tap in what is on the table and read off the price to ask, mid-stream, on a computer or the iPhone app.

What a price calculator is for
Who can build and who can use them
Building a calculator
Publishing and sharing
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Ask LASI, and LASI with Claude

Ask the built-in assistant about your own shows, bins, sales and streams, or how LASI works, on the web and the phone, and connect Claude to your business when you want to work with your numbers in Claude itself.

Two kinds of AI help in LASI
The Help page
Asking LASI
What Ask LASI can see, by role
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Part 9

Account

Settings reference

Every Settings group and every card in it: what each setting does, who can change it, and where to read more.

How Settings is organised
Team
Business: name and timezone
Business: TikTok Fees
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Billing, plans and your data

How LASI’s plans, free trial and team limits work, what happens if a payment fails or you cancel, how to export or delete your data, and who can see it.

How LASI is billed
The plans
The free trial
What each billing state means
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Troubleshooting and common questions

Short answers to the problems sellers run into most — sign-in, missing pages, wrong days, TikTok, finalizing, stock counts, printing, scanning, returns, the phone app and billing — and how to reach support.

Before you write to support
Signing in and invites
I can’t see a page or a number
Sales or shows on the wrong day
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Can’t find what you need? The troubleshooting chapter covers the common problems.

Still stuck? Contact support